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Payment and Refund Policy


At PTE LEADER, we aim to provide a seamless experience for purchasing our PTE training and education services. Please review our payment and refund policy to understand the terms governing transactions on our website.

1. Payment Policy

1.1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Online Payment Gateways (Stripe)
  • Bank Transfers (where applicable)

1.2. Payment Security

All transactions on our website are processed through secure, encrypted payment systems to ensure the safety of your financial information. We do not store sensitive payment details.

1.3. Billing Information

You must provide accurate and complete billing information. Incorrect details may result in delays or cancellation of your purchase.

1.4. Payment Confirmation

Upon successful payment, you will receive a confirmation email with details of your purchase. Please retain this for your records.

2. Refund Policy

2.1. Eligibility for Refunds

Refund requests are subject to the following conditions:

  • Refunds are only available for services that have not been utilized or accessed.
  • Requests must be made within seven (7) days of purchase and before the start of the course/training period.

2.2. Non-Refundable Services

The following are non-refundable:

  • After the start of the course/training period.
  • Partially completed or accessed courses and mock tests.
  • Services purchased as part of a discounted or promotional package.

2.3. Refund Process

To request a refund, please contact our customer support team at admin@pteleader.com.au with the following details:

  • Your full name
  • Order ID or transaction number
  • Reason for the refund request

2.4. Refund Approval

Refunds are subject to approval after verifying your eligibility. Approved refunds will be processed within ten (10) business days and credited back to the original payment method.

2.5. Administrative Fees

We reserve the right to deduct an administrative fee of [insert percentage or fixed amount] for processing refunds.

3. Cancellations

3.1. User-Initiated Cancellations

You may terminate the use of your account or service by informing us in writing. Cancellation will stop the access to the platform but will not refund past payments unless eligible under the refund policy.

3.2. Company-Initiated Cancellations

We reserve the right to cancel any order or service due to violations of our terms and conditions, fraudulent activity, or technical issues. In such cases, you may be eligible for a refund at our discretion.

4. Contact Information

If you have any questions about our payment and refund policy, please reach out to us: admin@pteleader.com.au

Acknowledgment By making a purchase on our website, you acknowledge that you have read, understood, and agree to this payment and refund policy.